VIVY · FLUORITE

Privacy Policy

Effective Date: March 15, 2024 · Last Updated: December 18, 2024

Introduction

Welcome to VIVY · FLUORITE. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our AI command center platform.

By accessing or using VIVY · FLUORITE, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

1. Personal Information

We collect information that you provide directly to us, including:

Name, email address, and contact information
Account credentials and authentication data
Payment and billing information
Profile information and preferences

2. Usage Data

We automatically collect certain information when you use our platform:

Device information (IP address, browser type, operating system)
Log data (access times, pages viewed, actions taken)
Performance metrics and analytics data
Cookie and tracking technology data

3. AI Interaction Data

To improve our AI systems, we collect:

Queries and commands submitted to the AI
Model outputs and responses
Training data and feedback
System performance and accuracy metrics

How We Use Your Information

We use the collected information for the following purposes:

Provide, maintain, and improve our AI command center services

Process transactions and send related information

Send technical notices, updates, security alerts, and support messages

Respond to your comments, questions, and customer service requests

Monitor and analyze trends, usage, and activities

Detect, prevent, and address technical issues and security threats

Data Security

We implement industry-standard security measures to protect your information:

Encryption

AES-256 encryption for data at rest and TLS 1.3 for data in transit

Access Control

Multi-factor authentication and role-based access control

Monitoring

24/7 security monitoring and threat detection systems

Compliance

GDPR, CCPA, SOC 2, and ISO 27001 compliant

Your Privacy Rights

You have the following rights regarding your personal information:

▸Access: Request access to your personal data
▸Correction: Request correction of inaccurate data
▸Deletion: Request deletion of your personal data
▸Portability: Request transfer of your data to another service
▸Opt-out: Opt-out of marketing communications

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

privacy@vivy-fluorite.ai

Data Protection Officer